Simpson Millar’s Holiday Claims Experts handle claims from holidaymakers who book package holidays with Red Sea Holidays and fall ill or are injured in accidents on holiday through no fault of their own.
You can also contact our Holiday Claims Team for legal advice if your package holiday with Red Sea Holidays fell short of the brochure description, or changes were made to your holiday and you were not given notice of this beforehand.
You and the Law
If you book a package holiday with Red Sea Holidays and something goes wrong – such as illness or injury, or your holiday is not as described in the brochure or online – you are protected under the Package Travel Regulations 1992 and can usually make a ‘No Win No Fee’ claim for holiday compensation.
Red Sea Holidays specialise in package holidays to Egypt in the area surrounding the Red Sea such as Hurghada, Sharm El Sheikh, Taba and Luxor. Red Sea Holidays package holidays are ATOL-protected and an ATOL Certificate should be issued to you at the time of booking to confirm this.
Time Limits for Red Sea Holidays Complaints
Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness injury on a Red Sea Holidays package holiday.
In the case of children who become ill on holiday, the time limit is 3 years from the age of 18.
Time limits for making a holiday illness claim are rarely extended if you develop further complications as a direct result of illness or injury on a Red Sea Holidays package holiday.
Once you have accepted a full and final compensation settlement you may not be able to make a further claim – and this is why you should take legal advice from Simpson Millar before you start your claim.
In cases involving a complaint about the quality of your Red Sea Holidays package holiday, you have 6 years to start court proceedings for breach of contract or misrepresentation.
How to Deal with Red Sea Holidays Complaints
Important Notice: If your complaint concerns you or a family member falling ill or sick on holiday because of food poisoning – or you have suffered an accident abroad and wish to complain to Red Sea Holidays – get some free advice from Simpson Millar before you contact Red Sea Holidays.
If you have a complaint about a package holiday booked with Red Sea Holidays, it is important that you follow the complaints procedure set out in the Terms & Conditions you received with your booking confirmation.
It is best to make an initial complaint to your Red Sea Holidays representative in resort or contact Red Sea Holidays’ customer services in the UK while you are still on holiday, to give them a chance to put things right.
However, if you were ill or suffered an accident on a Red Sea Holidays package holiday through no fault of your own – or your complaint was not resolved satisfactorily – it is likely you can make a ‘No Win No Fee’ claim for holiday compensation against Red Sea Holidays.
When you return home, write to Red Sea Holidays and state clearly what your complaint involves and what has happened so far eg you made a complaint in resort and send a copy of the response you received.
Make sure you explain how your family or party was affected by what happened eg you were ill (state length of time) and the holiday was ruined, or the hotel was not as described in the brochure (state the issues) and you were disappointed and unable to change hotels.
Listing your complaint as bullet points can make it clearer and easier to read, especially if your complaint involves more than one issue.
There is no need to be rude or sound angry in your letter – this may make matters worse and if a judge in court has to read it, a rude or sarcastic letter may not reflect well on you and might even make you seem unreasonable.
Keep copies of all letters and records of documents like receipts for medical expenses or out-of-pocket expenses like taxis.
Images and video evidence are hard to deny, so make sure you take photos of poor maintenance or lapses in food hygiene to back up your claim.
Be reasonable about the amount of compensation you are seeking – ask Simpson Millar for advice if necessary. Judges are not often sympathetic to claimants who ask for large sums of compensation which do not reflect the actual value of their claim.
Red Sea Holidays package holidays are protected by ABTA (membership number Y2507) and ATOL (holder number 9749).
You should be able to make a claim for holiday compensation under the Package Holiday Regulations 1992 if anything goes wrong with your Red Sea Holidays booking.
ABTA and ATOL offer holidaymakers protection if things go wrong and under ABTA regulations a complaint must be acknowledged within 14 days and a full response given by the tour operator within 28 days.
If you are unhappy with the response from Red Sea Holidays, you can refer your case to ABTA’s Arbitration Scheme or make a claim through the Small Claims Court.
To find out more about ABTA’s Arbitration Scheme click here.
To find out about how you can a claim in the Small Claims Court click here.
Personal Injury Holiday Claims
If you have suffered illness or injury on a Red Sea Holidays package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home.
Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Red Sea Holidays on a No Win No Fee basis.
Tour operators will always try and pay holidaymakers who have fallen ill or been injured on package holidays as little compensation as possible.
Remember, if you handle your holiday illness or accident claim yourself, once you have accepted an offer from Red Sea Holidays, it will be in full and final settlement and your claim will end.
Should you develop further symptoms – or your injury should become worse in the future – you may not be able to claim again and that is why it is important to take advice from Simpson Millar to make sure you receive all the compensation you are entitled to.
Simpson Millar is one of the leading holiday claims firms in the UK – and our Specialist Personal Injury Holiday Claims Lawyers can offer free advice and help you make a claim for holiday illness or holiday accident compensation, if you have been ill or suffered injury through no fault of your own on a Red Sea Holidays package holiday.
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Find out more about No Win No Fee holiday compensation claims