Simpson Millar’s Travel team have been made aware of families travelling to the Paloma Grida Hotel in Belek, Turkey experiencing issues with food hygiene in the hotel restaurants and falling ill with diarrhoea and stomach cramps.

A British family recently returned home following a stay at the hotel and discovered their son had contracted Salmonella food poisoning. Travel giants TUI advertise the hotel as ‘5 T’s, describing the resort; “The Paloma Grida pairs its postcode on a Blue Flag beach with a globe-trotting food scene and four pools.”

If you booked a package holiday with a Tour Operator such as TUI, then you are covered under the Package Travel and Linked Travel Arrangements Regulations 2018 which allow you to pursue a claim against your Tour Operator.

Food Poisoning symptoms include profuse diarrhoea, severe abdominal cramps, vomiting, nausea and headaches. In some cases, severe dehydration occurs which may lead to hospitalisation.

The most common type of infection is bacterial food poisoning from Salmonella, Campylobacter or E.coli. Confirmation of food poisoning is obtained through a stool sample which will reveal the type of infection you have contracted.

Food Poisoning happens as a result of consuming contaminated food and/or drink at a hotel which has failed to follow even the most basic hygiene standards and procedures.

To successfully pursue a food poisoning compensation claim against the Tour Operator you will need to prove:

• the contaminated food and/or drink was provided by the hotel as part of your package holiday;
• other guests at the hotel also fell ill.

I have Food Poisoning – What should I do?

• Seek medical attention straight away.
• Keep hold of any receipts for treatment and medication.
• Report your food poisoning illness to the Tour Operator representative and complete a complaint form.
• Report your food poisoning illness to the Hotel staff and Manager.
• Gather the names and addresses of other holidaymakers suffering from food poisoning at the hotel.
• Take photographs and/or video of hygiene conditions in the hotel.
• On your return home to the UK, visit a doctor if you are still suffering with symptoms of food poisoning.
• Contact Simpson Millar’s Travel Team for advice and help

Thousands of holidaymakers each year suffer with food poisoning. Tour Operators often suggest that any illness is related to the hot weather and overindulgence. However, the same hotels worldwide continue to be repeat offenders with poor food hygiene standards.

You can claim compensation from your Tour Operator for the food poisoning you contracted on holiday.

Simpson Millar Solicitors has a specialist team of travel lawyers who have years of experience in handling food poisoning claims.

We understand food poisoning compensation claims and are committed to dealing fully with all aspects of your claim and ensuring you receive the maximum amount of compensation possible for your illness.

Our expert travel lawyers will advise you whether your compensation claim is likely to be successful and will explain to you all the possible options available to fund your claim, such as our ‘No Win, No Fee’ arrangement.