Holiday Illness Claims
Holiday Illness Complaint
Start your Claim

Strength In Numbers – Making a Group Illness Compensation Claim

Date: 6th November 2019

If you and several other holidaymakers at the same destination are all affected by the same problem, you can make a group action compensation claim.


Simpson Millar Solicitors feature shield

Guests at all-inclusive hotels and on board cruise ships routinely share facilities, such as meal services and swimming pools. That means if there are any hygiene failings, they’re unlikely to affect just one person.

So if an outbreak of illness occurs at your destination, it’s important for affected holidaymakers to exchange contact details, so they can take joint legal action. Alternatively, it’s possible that we’ll be approached by different people who’ve all been affected in the same way, so we may suggest handling your case as part of a group action compensation claim.

The big advantage of this approach is that you’ll have strength in numbers. It’s hard for a tour operator to deny there was a problem when a big group of you all have the same grievance!

What if the Tour Operator Denies Blame?

Of course, the tour operator may argue that they’re not the cause of your illness and that the cause was a bug or airborne virus – in other words, something outside of their control and can’t be held responsible for.

But in our experience, outbreaks of illness at hotels and on cruise liners are usually bacterial in nature, and the result of hygiene controls not being good enough.

In destinations such as the Dominican Republic and Egypt, general sanitation and health standards aren’t anywhere near as high as they are in the UK. However, it’s your tour operator’s duty to keep you safe during your trip.

So they can’t simply wave away a sickness outbreak as something they’re not responsible for, as there may have been plenty of problems that should never have happened or been dealt with straight away.

Common Causes of Holiday Illness

Serious breaches of food hygiene are often responsible for holiday illnesses, as food preparation issues can lead to meals being contaminated with bacteria such as Salmonella, E.coli and Campylobacter.

Failings might include food being reheated, served lukewarm, or buffet food being picked at by birds. If a tour operator doesn’t ensure the food at their resorts or on their cruise ships is fit for human consumption, that’s not acceptable and you could be able to claim compensation if you fall ill after eating it.

Swimming pools are also common sources of illness among holidaymakers. Swimming pools can be contaminated by faecal matter and can become breeding grounds for bacteria if they aren’t properly maintained and chlorinated.

How We Can Help You

Our Holiday Claims Solicitors have lots of experience in assisting groups of holidaymakers who’ve been struck by illness abroad. If you’ve been affected and want to claim compensation from your holiday provider, get in touch with our team of experts for a free, no obligation initial consultation. We may be able to handle your case on a No Win, No Fee basis.

Start your No Win No Fee Holiday Claim by calling 0808 145 1353