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Claiming Compensation for a Waterslide Accident

Date: 22nd November 2019

Waterparks are a common feature of all-inclusive holiday resorts around the world, offering a world of fun to visitors of all ages. But they can also present certain dangers, particularly if they’re not built to the same quality standards as we’re used to in the UK. Visitors may also be at risk if the slides at waterparks aren’t supervised, or if guests are encouraged to use it in a dangerous way.


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After all, the health and safety regulations in some holiday destinations aren’t as strict as they are at home, so the same level of risks assessments won’t necessarily be carried out. But the fact remains that the management of the holiday resort and the tour operator who sold you the package holiday both have a duty of care. So if you come to any harm because of their negligence, you could be entitled to claim compensation.

Common problems at waterslides include:

  • Not enough water running down the slide, causing people to get stuck and caught up in pile-ups
  • Riders being encouraged to 'race' or go down in a 'train' of people
  • Inadequate support for the slide
  • Not enough space in the landing pool, causing riders to crash into the walls
  • Insufficient walls on the slide, potentially causing riders to fall off

Tour operators and holiday resort management should be ensuring their waterslides are built to a good standard and maintained regularly. There should also be enough staff on hand ready to act if an incident does take place, such as lifeguards and staff with first aid training.

The Package Travel and Linked Travel Arrangements Regulations 2018 allows you to claim compensation for a personal injury from your tour operator if they didn’t do enough to keep you safe. This means you can make a claim whilst in the UK, under UK law.

What You Can Do

When you’re on holiday, your guard can be down and you may be a bit more lax about issues such as safety. But even if you’re partially responsible for a waterslide accident, you can still claim holiday accident compensation, as long as you can prove your tour operator was negligent and partly responsible too.

Of course, preventing a waterslide accident from occurring is quite difficult, unless you choose not to use them at all. But there are some steps you can take to reduce your chances of getting hurt, such as:

  • Make yourself aware of the rules of the slide
  • Find out where lifeguards are located
  • Check what the time delay between users should be
  • Ensure young children are supervised at all times
  • Pay attention to how the slide works before letting children use it, as some faster slides may have height restrictions
  • Avoid using waterslides after drinking

There may not necessarily be a sign up around the slide prohibiting some potentially unsafe behaviour, but it’s up to you to act responsibly at all times. Otherwise, a tour operator could turn the blame on you for your injuries, rather than admit liability and award you compensation.

If you or a member of your family suffered an accident on holiday and believe this was caused by the fault or negligence of the hotel or tour operator, you may be entitled to compensation.

Start your No Win No Fee Holiday Claim by calling 0808 145 1353