How to Claim Holiday Compensation

If you have suffered an injury or food poisoning on an organised package holiday we recommend that you contact us as soon as possible for an initial free consultation as there are time limits which may affect your right to claim.

On Holiday Claims is a website ran by the legal team at Simpson Millar to help consumers who have suffered from disastrous holidays.

There are various ways in which you can pursue your holiday for compensation. If you have been affected by quality issues such as substandard dining facilities or your hotel was a building site, sometimes the best way is to sort things out with your holiday representative if you have one. You may be offered an upgrade or moved to an alternative hotel and that may be the end of the matter.

If you cannot resolve the quality issue you can complain to the tour operator when you return to the UK. Quite often it is hard to find the email address of the tour operator and they will require you to fill in details of the complaint on their website portal. If you use the portal we suggest you take a screen-print of your complaint or you may not have a record if they do not respond. If they don’t you may want to make use of the ABTA arbitration serviced or take them through the small claims court.

However, if you suffered a serious stomach upset which required a doctor or you needed medical treatment for an injury, it is never too soon to contact us for free advice. We will tell you whether we think you should complain directly or whether it is worthwhile instructing Simpson Millar.

We still recommend that you inform your holiday rep and the reception about your injuries as it is important that you keep a record – and they may be able to help with information about nearby hospitals and assist with insurance.

If you have a serious injury we do not recommend that you accept any compensation offers while in resort because if you do you could be sacrificing your rights to thousands, possibly tens of thousands of pounds in compensation – that is where Simpson Millar come in.

Claiming Holiday Compensation and How To Get The Best Result

By instructing Simpson Millar to assist you with holiday claim, we will do all we can to maximise the chances of making a successful claim and claim the right amount of compensation.

If we can assist you we can deal with your case on a no-win-no-fee funding basis. By opting for that funding agreement we will arrange for insurance which means you do not have to worry about your legal costs as things like medical reports and court fees, if required, are covered.

90% of the time we agree out-of-court settlements with tour operators which means that a court hearing is not required. We will provide advice about offers; negotiate on your behalf – and if we think a compensation offer should be rejected we will tell you.

Making a successful holiday compensation claim will be determined by the quality and expertise of the law firm you choose to help you. We believe that our lawyers, most of whom have been practicing travel law for over ten years, are the best out them.

We have experience of successfully suing the biggest names in the business such as TUI, First Choice and Jet2, We also regularly bring claims against airlines and cruise companies for accidents on planes and ships.

Our specialist team of travel lawyers have built a reputation that is second to none and are renowned not only for being the best but importantly for achieving excellent results. See our successful holiday claims to see how our services helped others.

We offer a no win no fee service which means that you have the peace of mind that you pay nothing unless you win and receive compensation.

Find out more about making a holiday compensation claim if you have been the victim of an illness or accident whilst on holiday that was not your fault.

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