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First Choice Holidays Complaints Procedure

How you should make your complaint depends on whether you are complaining about a ruined holiday, misrepresented holiday or about an accident or illness during a holiday.

Complaining about a First Choice holiday

You should follow our guide to complaining effectively. If your complaint concerns a concerns an accident or illness then call our dedicated Holiday Claims team at Simpson Millar Solicitors on 0808 145 1353, or email your claim details.

The Package Travel Regulations 1992

First Choice is under a legal duty to provide your holiday services and facilities to a reasonable standard. The Package Travel Regulations make it the law the First Choice are responsible for every part of your holiday including your flights, airport transfers and hotel accommodation.

What is reasonable can differ greatly from what was expected. For example standards of safety abroad may not always be as high as we are used to here in the UK. However, if you were not supplied with services or facilities that were promised in the holiday brochure then you have a right to be compensated.

Advice if you have been ill or injured

Important: If your holiday was ruined by an accident or an illness then we strongly advise you to seek legal advice before complaining to First Choice.

People often do not know that they are entitled to substantial compensation when they have suffered food poisoning or an injury at a hotel caused by someone else's fault. Tour operators frequently try to "buy off" complaints that involve illness or a personal injury for a fraction of their true value.

At Simpson Millar Solicitors LLP we offer free advice to anyone who has been ill or injured whilst on a First Choice holiday abroad. We can advise you about your claim and how much compensation you could be due.

First Choice complaints contact details

For disputes concerning a problem with a holiday you contact the complaints department at First Choice holidays by writing to:

Tour operator complaints procedure

First Choice Complaints Department

After Travel Customer Support
First Choice Holidays
Wigmore House
Wigmore Lane
Luton LU2 9TN

Alternatively you can call 0870 850 3999 to discuss your complaint

Taking your Complaint Further

If you remain unhappy with the outcome of your dispute then you can make a claim through the Association of British Travel Agents (ABTA) arbitration scheme or through your local county court.

Time Limits

The law permits you a maximum of 6 years to start court proceedings for a complaint that does not involve a personal injury. This is known as the limitation period.

If you do not commence court proceedings within this time then you will probably be time barred and unable to pursue a compensation claim. If your complaint involves an accident or illness that caused you an injury then the time limit for starting court proceedings is only 3 years, or 3 years from the date a child attains the age of 18.

No Win No Fee First Choice Claims

At Simpson Millar Solicitors we can offer you a no win no fee service if you have been ill or injured abroad and it was not your fault.

Our personal injury lawyers are the best in the business and can help you to win the compensation you deserve.

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Contact us for free, no obligation holiday complaint advice

Our team of legal specialists are ready to speak to you about your holiday complaint. Call us free on 0808 145 1353 or complete our quick enquiry form now.