£5,600 compensation after couple’s Egyptian holiday nightmare
Simpson Millar has secured £5,600 compensation for a Midlands couple whose Red Sea holiday was ruined by food poisoning.
When they fell ill in August 2014 the couple were staying at the all-inclusive Sensatori Resort, Sharm El Sheikh.
Hotel sounded promising before departure
The 5-star destination is described by its UK agent, TUI Holidays, as a “smart beachfront hotel just metres from the Red Sea…with all the Sensatori trademarks, from top-class restaurants to lots of different room types.”
According to the couple, however, the hotel was anything but what the publicity brochures promised.
The couple, both professionals, chose the luxury package holiday because they had never before visited the Red Sea. Their plan was to relax together with plenty of sun and good food.
Serious flaws in hygiene
Although they were optimistic on their arrival – “on first sight the resort looked very nice” – within a short time they noted serious hygiene oversights in and around the resort.
The couple told Simpson Millar: “Restaurants were serving re-cycled food, what should have been hot food was served cold, and food was left out and uncovered for hours, consequently tasting bad.
“Crockery and cutlery were often dirty, and we saw birds flying around inside the restaurants and landing on tables.”
Both fell ill within days
Amanda Dunford, a specialist travel solicitor with Simpson Millar, said: “Just days into their holiday, both began suffering from severe diarrhoea, abdominal cramps and nausea. All of these are signs of food poisoning.
Reports concluded that the source of our clients’ respective holiday illnesses was likely to have been the Sensatori Resort.”
“At first the couple thought little of their illness. But unable to leave their hotel room for two days, they reported their illness and bought medication from a local pharmacy.”
Other residents also suffered
The couple also realised that many other guests at the Sensatori were experiencing similar symptoms.
“The medication eased but did not arrest the couple’s symptoms, which persisted until the end of their holiday,” Amanda noted. “Because of this their flight home became highly stressful.”
A few days after their return, our clients’ symptoms disappeared. Luckily there were no after-effects, such as irritable bowel syndrome (IBS): a common gastric disorder, often contracted following food poisoning, which can cause lifelong bouts of stomach cramps, bloating, diarrhoea and constipation.
Successful claim by Simpson Millar
Although the couple felt no need for medical advice on their return, we nonetheless pursued their claims.
Amanda Dunford instructed a medical expert in gastroenterology to comment on the illnesses. “Reports concluded that the source of our clients’ respective holiday illnesses was likely to have been the Sensatori Resort.”
TUI Holidays, part of TUI UK Ltd, declined to comment on liability. Based on expert findings, however, we were able to negotiate a settlement of £5,600.