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Turkey Hotel Guest Receives £33,000 Compensation After Holiday Accident

Author: James Blower | Date: 4th June 2019

Mrs Rawlings was enjoying a package holiday with her husband at the Alp Pasa Hotel in Kaleci, Turkey, when she tumbled down an unlit flight of stairs.

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She was walking down steps leading from the first floor when she fell and broke her hip. As a result, she had to be rushed to hospital straight away.

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How We Helped

Mrs Rawlings convalesced in a Turkish hospital for 10 days before being flown back to the UK.

After returning home, she contacted our expert team of Holiday Claims Solicitors. Senior Associate Solicitor James Blower took on the case on a No Win, No Fee basis, and immediately started investigating the circumstances surrounding her accident.

As part of the investigation, we spoke to a Turkish architect, who found that the design of the steps and the lack of lighting breached local safety standards. We approached tour operator Mapmart Limited and they admitted fault for the accident and the injuries sustained by Mrs Rawlings.

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The Outcome

Mapmart agreed to pay Mrs Rawlings a compensation settlement of £33,000. This reflected the severity of her injury, the cost of the hospital treatment she received in Turkey and the cost of flying her back to the UK.

The sum also took into account the impact the injury had on her life over a long period of time, the inconvenience caused and the fact her holiday was spoiled. Mrs Rawlings said she was "delighted" with the outcome of the case, and described Solicitor James Blower as "courteous, friendly, patient, helpful and effective".

"He was a patient and caring gentleman, making me feel valued," she said. "The service was exceptional and exceeded my expectations. I can see nothing that might improve what is offered."