Holiday Illness Claims
Holiday Illness Complaint
Start your Claim

£19,000 settlement for holidaymaker injured at the Hotel Bristol in Italy

13th July 2017

We recently settled a holiday accident case for £19,000 after our client sustained serious injuries to her arm following a slip and fall on wet bathroom tiles at the Hotel Bristol in Sorrento, Italy.

Simpson Millar Solicitors feature shield

The Hotel Bristol in Sorrento

The Hotel Bristol is located in Sorrento, which is in the Campania region of Italy. Currently advertised by TUI-owned tour operator TUI as a family-run and elegantly styled holiday destination, the Hotel Bristol appears to have a lot to offer British tourists.

Back to the top

Wet floor results in wedding holiday disaster

Our client travelled to the Hotel Bristol for a wedding, making this a very special holiday. During her stay, the Sorrento region experienced heavy rainfall, which began affecting the hotel the night before her accident, as water leaked into the hotel and members of the hotel staff tried to mop it up.

During the storm, it appears that water entered our client's bathroom through a waste outlet on the floor, as well as through the bathroom ceiling. On the morning after the storm, our client woke up and went to the bathroom, upon which she slipped and fell on floor tiles that had become wet in the night, resulting in a painful injury.

She informed a member of staff at the Hotel Bristol, and after the hotel manager visited her room, she was provided with transportation to the local hospital.

Back to the top

Hospital treatment for holiday injuries

The hospital advised her that she had suffered multiple fractures to the top of her left arm and may have displaced her ball socket. She decided that rather than receiving surgical attention abroad, she would have her injuries looked into when she returned to the UK and was subsequently provided with a sling and collar. After several enquiries, she was advised that she would be safe to fly home.

Medical treatment for an injury on holiday

Upon her return to the UK, she visited her local hospital and was x-rayed, upon which she was informed that she had fractured her left proximal humerus, her left humeral neck and greater tuberosity, essentially confirming the damage that the Italian medical professionals had suggested that she had suffered.

Back to the top

Consequences of accident

Our client advised us that following her injury she had to rely heavily on her partner for routine tasks, as she was unable to carry them out herself. She informed us that she was unable to return to work, and since her initial injuries have healed, she has had reduced mobility and strength in her arm, meaning that she is now unable to perform tasks that she was previously able to, including interacting with younger members of her family.

Back to the top

£19,000 for accident abroad

Following her injury, our client instructed us to represent her, and as a result of the severity of her injuries and the financial impact that her accident had on her life, her case was settled for £19,000.

Back to the top

What to do if you have an accident

If you have an accident on holiday and believe that you may have been seriously injured, it's vital to seek out treatment from a medical practitioner as soon as possible. The easiest way to achieve this is to notify a member of staff at your hotel or your tour operator representative, who should be able to get you the help that you need, whether it's a case of arranging for an on-call doctor to visit or resourcing transportation to the nearest medical centre or hospital.

The extent of your injuries might not be immediately obvious, and treatment from a medical practitioner early on might prevent any further damage that could be caused by your accident.

It's advisable to take pictures of the cause of your accident as soon as possible. Most responsible hoteliers will act quickly to rectify the cause of an accident to prevent it from happening again. If you believe that you might need to claim compensation, whether due to a loss of income or any out of pocket expenses that you might have incurred, it's prudent to take a few pictures or record video as close to the time of your accident as possible, ideally before the problem is fixed.

Back to the top

Find out if you can make a claim

If you've been involved in an accident on holiday, you might be entitled to claim compensation. A member of our travel law team can provide you with a complimentary no-obligation consultation, during which we can advise you of the best method to pursue a claim, including whether we can represent you on a 'no win no fee' basis.

Back to the top

Holiday illness legal comment icon

Contact us for free no-obligation holiday accident advice

If you would like to find out more about claiming compensation for a holiday injury; contact us by calling 0808 145 1353 or complete our enquiry form and we will call you back.