Author: OnHolidayClaims

Jonathan Fenney
Litigation Executive, Holiday Claims

Jonathan is a Litigation Executive in our Holiday Claims team, which helps people who’ve suffered accidents or fallen ill on holiday.

His role involves drafting witness statements for clients, witnesses and other parties, as well as carrying out investigation work into various aspects of travel claims in the department.

Jonathan has worked within the claims environment for 20 years and has a wealth of experience in taking and drafting statements and investigating claims.

In his spare time, Jonathan enjoys watching football, walking and travelling. He’s also a keen supporter of the Steve Prescott Foundation and continues to raise awareness and funds for them.

Jai-Inder Rattan
Holiday Claims Solicitor

Jai-Inder helps clients people who have been injured on holiday, and also works on cases involving breach of holiday contract.

He has more than ten years of litigation and claims experience and is committed to delivering the best possible service to each of his clients.

Jai-Inder is a member of the Law Society and has worked in several different areas of law throughout his career.

Jai-Inder enjoys playing and watching football, as well as reading, playing chess and spending time with his family.

Gary Rawlinson
Senior Holiday Accident Investigator

Gary is a Senior Holiday Accident Investigator, who works with our Solicitors and Lawyers to make sure every case is thoroughly investigated.

His role is to look into the circumstances behind our clients’ holiday accidents and illnesses at overseas hotels and resorts, so we can put together the strongest possible case.

He is a qualified Health and Safety and Accident Investigator, with particular expertise in handling claims that involve large groups of people making a claim, and putting together evidence to use in Court.

Gary is widely respected in his field as a tenacious and professional investigator with a keen eye for detail, and his expertise was highly sought after by many leading law firms before he joined Simpson Millar.

Gary is a huge Formula One fan and a keen follower of American football, particularly the New England Patriots. He’s also a big Bolton Wanderers fan and has supported the team for nearly 50 years.

Gary Frith
Personal Injury Lawyer

Gary is a Senior Lawyer specialising in helping people compensation after suffering a personal injury.

He joined Simpson Millar back in 1978 and now has more than 30 years’ experience of helping personal injury clients make a compensation claim.

Notable cases in his career including helping victims of the Zeebrugge ferry disaster in 1987 and representing workers at the former Corby steelworks in Northamptonshire in their hearing loss claims.

Gary is a big Elvis Presley fan and has visited the King’s home at Graceland. He also enjoys collecting Cunard/QE2 ocean liner memorabilia, as well as travelling and spending time with his family.

I Was Injured on a Plane – Can I Claim Compensation?

You could claim compensation if you’ve been injured while boarding, travelling on or getting off an aircraft, but this depends on two key things:

  • What kind of accident did you have?
  • How badly were you injured?

Our specialist Holiday Accident Solicitors have helped many people who’ve been injured on a plane make a successful compensation claim, and while each case is different, there are several common types of accidents, such as:

  • Being struck by drinks/service trolleys
  • Being injured because of unexpected turbulence
  • Slipping or tripping while boarding, moving around or getting off the plane
  • Being scalded when a hot drink is spilled
  • Being hit by items falling from overhead lockers

Often, these may only lead to fairly minor injuries and you can be expected to make a fairly quick recovery.

But an accident on an airline could potentially leave you with life-changing injuries, which means you need long-term care and rehabilitation and not be able to go back to work.

Our Holiday Claims Solicitors can help you in either situation, and build any compensation claim around your specific circumstances, wishes and priorities.

What the Law Says

The Montreal Convention clearly states that the airline is responsible if a passenger travelling on an international flight has an accident. This covers all accidents ranging from spillages of hot drinks to catastrophic collisions and injuries caused by emergency landings.

In order to claim compensation, you must be able to show that your injuries were caused by an “accident”. This is more complicated than it sounds, as the word “accident” is not given its usual everyday meaning and airlines will typically try to avoid paying compensation by saying that there was technically no “accident”.

This is why it’s a good idea to seek legal advice before making a claim and why it is often wise to instruct a firm that specialises in claims of this kind.

For an incident to be classified as an accident, it must be caused by an “unusual or unexpected event or happening that is external to the passenger” and there are a large number of legal cases that explore the kind of incidents that would lead to compensation being payable.

International flights operated by the likes of British Airways, easyJet, Virgin Atlantic, Ryanair and TUI will typically be covered by the Montreal Convention, as it’s been signed up to by around 137 states/parties.

Is There a Time Limit on Claiming Compensation?

Yes. You have two years from the date of the accident to bring a claim, so it’s a good idea not to delay contacting a specialist Holiday Claims Solicitor.

If you get in touch as soon as possible, we can advise you of your options straight away, and if we accept your case, it may be easier to obtain the evidence we need to support a claim if the accident was fairly recent.

How Long Will a Compensation Claim Take?

It depends on your specific circumstances. It may be that you’re struggling with severe injuries and need lots of rehabilitation, or your carrier airline doesn’t accept responsibility for what’s happened to you.

On the other hand, you may have relatively minor injuries and your carrier airline has admitted responsibility without question.

We can use our experience of handling holiday accident claims to give you a rough idea at the outset of how long we’d expect your claim to take, but each case and situation is different.

Simpson Millar’s wealth of experience includes lawyers who have experience of the Civil Aviation Industry and that have acted for and against some of the UK’s major airlines.

Bringing a claim against an airline (or carrier) can be complicated as there can be legal loopholes that you have to overcome. But our team of airline solicitors know all about this so we can maximise your chances of bringing a successful claim.


When Can I Travel on a Package Holiday to Tunisia?

There is currently much excitement and anticipation in the travel industry as recent government announcements suggest that travel restrictions are likely to be lifted on a gradual basis during summer 2021.

Tunisia is a very popular holiday destination for UK holidaymakers with many opting to stay at all-inclusive hotels in recent years. Famous for its markets, its culture and its mosques and great weather, it is easy to see why holidays to Tunisia are so appealing to those living in the UK.

We therefore expect to see package holidays to popular resorts like Port El Kantaoui, Sousse, Monastir, Skanes, Hammamet and Yasmine Hammamet gradually resuming during 2021.

Of course, as we have seen all too often over the last 12 months, government plans and government guidance can change instantly, and with concerns over new Covid-19 variants appearing across the world, any optimism has to be cautious.

Are there problems with Holiday Illness in Tunisia?

Simpson Millar’s holiday claims experts have secured compensation for many holidaymakers that have stayed at all-inclusive hotels in Tunisia over recent years.

But as long as the tour operators that provide the holidays and their hotel suppliers take hygiene and food safety issues seriously, and put steps in place to ensure that food in appropriately sourced, stored, prepared and served, then there should be no more risk of travelling to Tunisia than any other destination in terms of being at risk of contracting illness causing bugs like salmonella, E.coli or Campylobacter.

The worldwide Covid-19 pandemic has focussed the minds of the world on the importance of good personal hygiene, the importance of regular hand washing, the benefits of using antibacterial gels and the advantages of thoroughly and regularly cleaning surfaces and equipment.

These are things that can help to reduce and prevent the spread not only of Covid-19, but also other illness causing bugs. It’s therefore hoped that this raised level of awareness will assist not only in controlling and limiting Covid-19, but the spread of other illness causing pathogens.

The fear and concern, however, is that hotels are likely to be asked to accommodate and cater for literally thousands of guests from a standing start once the industry resumes. And that means their focus may not be on ensuring that food is properly and hygienically stored, prepared, handled or cooked to the standards that are known to reduce or eliminate the risk of guests contracting bugs that are known to cause symptoms of gastroenteritis.

What are my legal rights if I suffer from Holiday Illness in Tunisia?

The law allows a person that suffers loss as a result of consuming unsatisfactory food/drink served by a hotel in Tunisia to claim compensation, so long as the food was provided as part of the package holiday.

This means that if you have suffered with symptoms of gastroenteritis, such as diarrhoea, sickness and stomach pains, either during or following a package holiday, you may be able to claim compensation from your tour operator.

The person bringing the claim, however, must be able to prove not only that they were ill, but also that it was the food or drink that was served by the hotel that most likely made them ill.

We would recommend anyone considering bringing a claim for holiday illness contracted during a package holiday to seek advice from a holiday law specialist, as proving the cause of illness can be most difficult. For instance, tour operators can be quick to blame any illnesses contracted on one of their holidays on the weather, over indulgence, the sea or anything other than unsatisfactory food.

This means that in nearly every case there is a need for expert evidence and that steps have to be taken to force the tour operators to disclose documents relating to hygiene and illness.

Who can help me with my Holiday Illness Claim and what will it cost me?

Simpson Millar’s dedicated team of holiday claims experts have been dealing with holiday illness claims for many years and have a tour operating background, having previously worked for companies such as TUI, First Choice, MyTravel and Thomas Cook.

This means that we are well placed to assess potential claims, to give accurate advice, to obtain the documents that will be needed to win the case and get the expert evidence that is needed to prove the case.

There are different ways of funding a claim for holiday illness and Simpson Millar will consider what is best for you on a case by case basis. The most popular way of bringing a claim, however, is on a No Win, No Fee basis, the details of which we are open about and are happy to explain.

If you’ve been ill with gastric symptoms such as diarrhoea, stomach cramps and nausea during or following a package holiday taken over the last 3 years, and believe your symptoms were caused by consuming food or drink served to you by the hotel, then you can contact Simpson Millar for free, initial no-obligation advice on 0808 239 4285 or via the enquiry form on this site.

Popular Tunisia Hotels

Port El Kantaoui

Marhaba Palace Hotel
Royal Kenz Hotel
Sentido Bellevue Park
Concorde Green Park Palace
Seabel Alhambra Beach, Golf & Spa


Marhaba Salem Hotel
Jaz Tour Khalef Hotel
Marhaba Beach Hotel
TUI BLUE Scheherazade
Marhaba Royal Salem
Occidental Sousse Marhaba
Iberostar Selection Diar El Andalous


Iberostar Selection Kuriat Palace
One Resort Aqua Park
One Resort Jockey


Sahara Beach
Skanes Family Resort


Hotel Bel Azur Thalasso & Bungalows
Hotel Le Sultan
TUI BLUE Oceana Suites
Sindbad Hotel
Paradis Palace Hotel
Hotel Royal Nozha
Phenicia Hotel
Steigenberger Marhaba Thalasso Hammamet
Splashworld Venus Beach
Delfino Beach
Hotel Aziza Beach Golf & Spa
Manar Hotel
Mirage Beach Club

Yasmine Hammamet

Medina Belisaire & Thalasso
Hotel Iberostar Averroes
Jaz Saphir Palace & Spa
Concorde Marco Polo Hotel
Diar Lemdina

When Will It Be Safe to Visit Cuba?

In recent years, Cuba has been one of the most popular holiday destinations for British holidaymakers, with TUI, the UK’s largest tour operator, providing all-inclusive package holidays to popular resorts such as Varadero, as well as to smaller resorts like Jibacoa.

Cuba has a unique culture and is famous for its old American cars, its political history and for its rum and cigars. Holidaymakers are also of course equally drawn to the Island by the fact that it offers a chance to spend time in the sun on white sandy beaches during the dreariest months of UK weather.

Once the current travel restrictions allow, we are sure that package holidays to Cuba will be as popular as ever with British tourists.

Apprehension about Holiday Illness in Cuba

Whilst we are excited and optimistic about the prospect of tourists being able to resume their travels to Cuba later in the year, we sincerely hope that after such an extended period of hotels being ‘out of action’, TUI and others do everything possible to ensure that when they reopen, they are safe and that guests are protected and kept safe.

Hotels and tour operators must, quite obviously, take steps to keep guests safe from Covid-19, but not at the expense of allowing other illness-causing bugs including Salmonella, Campylobacter, Cryptosporidium, Cyclospora and E.Coli to thrive.

Our fear is that hotels, in going from a lockdown situation to a position whereby they are expected to accommodate and cater for potentially thousands of guests, will neglect the steps that they should be taking to reduce the risks of guests contacting bugs that cause symptoms of gastroenteritis.

Illness causing pathogens such as Salmonella and Campylobacter can have a devastating impact on holidaymakers. They can cause short term sickness and discomfort, but can also lead to long term conditions including IBS, reactive arthritis, food aversions and a whole range of bowel issues.

Our fear is that once hotels begin to accept guests again on a large scale basis, there may be a lack of focus on food safety, hygiene standards and adherence with recognised systems designed to reduce the risk of such illnesses being contracted.

This includes Hazard Analysis and Critical Control Point or “HACCP” systems, which require hotels to monitor where food is coming from, to ensure that food is stored in hygienic conditions and at correct temperatures, to properly cook and handle food and to make sure that any reheating food is limited and safe.

What can I do to avoid being ill in Cuba?

Holidaymakers will need to be vigilant when hotels start accommodating guests on an all-inclusive basis again.

Many holidaymakers place their trust in hotels and tour operators to get it right when it comes to the serving of food and reasonably expect the food to be safe. If, however, a dish does not taste right, there are signs of food being served undercooked or there are issues with the way that food is being prepared or handled, then our advice is not to eat and to raise your concerns with your holiday representative.

Of course, regular hand washing and the use of hand sanitizers before eating will also help.

Unfortunately though, holidaymakers are typically unaware of what is happening in the kitchens, in the food storage units and behind the scenes generally and so there is no way of truly knowing how hygienic the food being served actually is or whether it is likely to cause sickness.

What should I do if I suffer from a holiday illness in Cuba?

Eating contaminated food typically leads to symptoms of gastroenteritis presenting themselves within 1 to 3 days, although depending on the bug, there may be a longer period between the food being eaten and the symptoms presenting themselves.

Typical symptoms of gastroenteritis can include a combination of diarrhoea, sickness, stomach cramps, nausea and lethargy.

Our holiday law specialists have many years of experience of helping holidaymakers advance claims against tour operators on a No Win, No Fee basis and have secured hundreds of settlements for holidaymakers. The settlements in these claims range from hundreds to many thousands of pounds for genuine holidaymakers that have felt let down by their tour operator.

Most tour operators will deny that any such illness occurred or will say it was caused by something other than hotel food or drink. So it’s vital that if you become ill, you collate evidence so that you can prove that you were ill and that hotel food and drink was a likely cause.

We suggest that you report your illness to the holiday representative and ensure that a copy of your report is given to you or emailed to you. All too often, we have clients that are adamant that they reported being ill, but have no record of their complaint.

We also suggest that you take the names and contact details of others that are ill (as there could be an outbreak at the hotel) and capture photographic/video evidence of anything that concerns you about the hotel’s hygiene standards.

The law allows a holidaymaker that has become ill after consuming unsatisfactory food or drink served to them as part of a package holiday to claim compensation.

The amount of compensation will vary depending on the extent of the illness and the impact of the symptoms, so anyone that has fallen ill on an all-inclusive package holiday at one of the below hotels in Cuba (or indeed any package holiday) in the last 3 years should contact a specialist holiday law expert for legal advice.

Simpson Millar’s holiday claims team can be contacted via the enquiry form on this website or ringing 0808 239 4285.

Cuba Hotels


  • Iberostar Tainos
  • Blau Varadero
  • Iberostar Varadero
  • Sol Palmeras
  • Royalton Hicacos
  • Ocean Vista Azul
  • Havana and Varadero
  • Iberostar Selection Bella Vista Varadero
  • Melia Internacional Varadero


  • Memories Jibacoa Hotel

Claiming Compensation for a Cape Verde Holiday Illness

With Covid-19 restrictions easing and the UK vaccination programme well under way, holiday destinations will once again be opening up for UK consumers.

One of the most increasingly popular all-inclusive destinations in recent years has been the Atlantic island of Cape Verde. Situated just off the West Coast of Africa, there are ten islands to explore – with most visitors basing themselves at one of its luxury all-inclusive resorts.

Unfortunately, whilst most holidaymakers will enjoy its sunny beaches and relaxed feel, it is inevitable, based on the experience of Simpson Millar Holiday Claims lawyers, that some will fall ill with symptoms of food poisoning.

Over the past 6 years or so, Simpson Millar’s Holiday Claims lawyers have had success in achieving four and five-figure compensation settlements against the likes of TUI for holidaymakers that have stayed at hotels in Cape Verde and have suffered all kinds of infections, such as gastroenteritis, salmonella and even cholera.

One of our clients was recently awarded £14,000 in compensation for salmonella suffered during a holiday to the Riu Touareg in Boa Vista. Click here to read more about this case.

How Do I Claim Compensation for Cape Verde Illness?

If you have suffered serious gastric illness – the kind that means you cannot leave your hotel room or needing to be close to a toilet the whole time – you ought to seek medical attention. That could be by contacting your doctor in the UK or seeing a local doctor either at the hotel or at a local clinic. You should also report your symptoms to the local tour rep and hotel staff.

It is our experience that tour reps associated with some holiday operators won’t want to give you a copy of the illness complaint report that they complete about your illness.

If that happens, you should absolutely insist on having a copy, even if that means taking a photograph of the image of the report on the rep’s iPad.

You will only really know what bug has caused your illness when you return to the UK and ask your GP for a stool sample. The sample will be sent to a lab who will then test it for germs such as E.coli or dysentery.

Once you have the result, you can contact one of our holiday claims lawyers who can assess whether you have the evidence to make a claim against your tour operator.

Has There Been Food Poisoning at my Cape Verde Hotel?

It’s often helpful to a successful claim for food poisoning if there are other cases involving people that have stayed at the same hotel at the same time.

To determine if there have been any cases of gastric illness at your hotel, there are all kinds of things you can do. Searching TripAdvisor is often a good starting point, although we would also recommend asking fellow UK guests. If, all of a sudden, you see a fellow Brit eating and sunbathing alone, it may well be that they have stomach upset.

If others were ill at the same hotel, it’s possible that Simpson Millar can represent you in a class or group action in which your chances of successfully pursuing a claim will be higher.

For example, we’re currently representing a group of over 200 holidaymakers that suffered food poisoning type illnesses in Mexico.

We can also advise you if we have represented others that have stayed at the same hotel, who have also tested positive for food poisoning bacteria such as campylobacter or salmonella.

Hotels in Cape Verde

Some of the largest hotel chains in the world such as Riu and Melia feature hotels in Cape Verde.

Most all-inclusive hotels in Cape Verde can be found in the resorts of Boa Vista or Sal, and are available through tour operators First Choice and TUI. These include:


• Hotel Riu Palace Santa Maria
• Riu Cabo Verde
• Riu Fanana
• Melia Llana
• TUI BLUE Cabo Vede
• Sol Dunas Resort
• Odjo D’Agua Hotel
• Hilton Cabo Verde Sal Resort
• Melia Dunas Resort
• Melia Tortuga Beach Resort & Spa
• Robinson Club Cabo Verde
• Hotel Morabeza

Boa Vista

• Riu Karamboa
• Hotel Riu Toureg
• Riu Palace Boavista

How Much Will it Cost to Make a Claim?

Simpson Millar pride ourselves about being upfront about our charges. There are no hidden extras.

We will charge you a success fee limited to 25% of your compensation. So if we win £4,000.00 in compensation, you will receive £3,000.00.

We will also recommend a policy of insurance to cover you from paying the other side’s costs and we do not have to ask you for payment along the way.

The costs of one of the policies we can recommend is £150.00 plus insurance tax – so £168.00 in total. The insurance would only be payable as the end of the claim and if the claim succeeds.

What if I’m Due to Travel and Have Concerns about Illness in Cape Verde?

If you have any health concerns regarding your trip to Cape Verde, whether they be Covid, food safety or something that is particular to your needs such as dietary requirements, we suggest you contact your tour operator and your travel insurer.

Always take out travel insurance when you book your holiday and remember not all policies will cover health or repatriation needs arising out of Covid.

We recommend you visit the Foreign and Commonwealth Office website, and the US CDC website also contains useful information such as Covid alert-levels for Cape Verde. There is information about appropriate vaccinations and how to eat and drink there to avoid getting ill.

Egypt Holidays – The Post-Covid Getaway

Covid has been defeated, you’ve had your vaccine jab and you are finally allowed to leave your home! First thing on the agenda is likely to be booking a holiday abroad.

One of the holiday destinations likely to receive a lot of interest is Egypt and the Red Sea, particularly the areas of Hurghada, Sharm El Sheikh and Marsa Alam. But will Egypt be ready to host tourists again or will a sudden influx of holidaymakers lead to problems with your long-awaited break in the sun? Are people going from one health crisis to another?

Holiday Food Poisoning on a Package Holiday

A common complaint from travellers returning to the UK is that they have suffered with illness whilst they have been away. Quite often the illness is nothing more than a simple case of ‘Travellers’ Diarrhoea’, with symptoms lasting no more than a couple of days.

However, many illness incidents are far more serious. Food poisoning is likely to ruin your holiday and see you suffering with illness symptoms for a number of days or weeks and could potentially lead to future health problems.

Salmonella, Shigella, Campylobacter, Cryptosporidium and E.coli 157 are all horrible pathogenic illnesses that you can suffer with if the hygiene standards are not up to scratch at your hotel.

Am I on a Package Holiday?

If you booked a package holiday with a tour operator such as TUI or First Choice then you are covered under the Package Travel and Linked Travel Arrangements Regulations 2018. That means you’re allowed to pursue a claim against them.

If you booked the holiday yourself, sorting out flights, transfers and accommodation separately, then you will not be covered by the regulations and will find it difficult to make a claim.

How Do I Know if it’s Food Poisoning?

Food poisoning symptoms include profuse diarrhoea, severe abdominal cramps, vomiting, nausea and headaches. In some cases, severe dehydration occurs which may lead to hospitalisation.

The most common type of infection is bacterial holiday food poisoning from Salmonella, Campylobacter or E.coli.

Confirmation of food poisoning is obtained through a stool sample which will reveal the type of food poisoning and the necessary treatment.

If the infection is viral (i.e. a virus is being spread from person to person), then it will be more difficult to hold the hotel responsible and pursue the tour operator.

How Did I Get Food Poisoning on Holiday?

Holiday food poisoning happens as a result of consuming infected food or drink at a hotel which has failed to follow even the most basic hygiene standards and procedures.

To be able to successfully pursue a holiday food poisoning compensation claim against the tour operator, you’ll need to prove:

  • The contaminated food and/or drink was provided by the hotel
  • The food served by the hotel formed part of your package holiday
  • If you have only eaten or drunk within the confines of your hotel during the holiday, then it is more likely that the source of your holiday food poisoning is the food served at the hotel. Other hotel guests may also be suffering from food poisoning too

Hotel has Given Me Holiday Food Poisoning – What Should I Do?

If you fall ill during your hotel stay and believe it’s because of something you ate, you should:

  • Seek medical attention straight away
  • Keep hold of any receipts for treatment and medication
  • Report your food poisoning illness to the tour operator representative and complete a complaint form
  • Report your food poisoning illness to the hotel staff and manager
  • Gather the names and addresses of other holidaymakers suffering from food poisoning at the hotel
  • Take photographs and/or video of hygiene conditions in the hotel
  • On your return home to the UK, visit a doctor if you are still suffering with symptoms of food poisoning

Contact Simpson Millar’s dedicated Travel Team for advice and help

Taking Your Claim for Holiday Food Poisoning Forward

Thousands of holidaymakers each year suffer with food poisoning. Holidays are ruined not through their own fault but because the hotel has been negligent in its preparation and service of food.

You can claim compensation from your tour operator for the food poisoning you contracted on holiday.

Simpson Millar Solicitors has a specialist team of travel lawyers who have years of experience in handling holiday food poisoning claims.

We can provide specialist knowledge of your food poisoning compensation claim and are committed to dealing fully with all aspects of your claim and ensuring you receive the maximum amount of compensation possible for your food poisoning illness.

The Guidelines for compensation amounts for food poisoning are:

£27,450.00 – £37,500.00 – Holidaymakers may suffer food poisoning which has a significant effect on their domestic and social life and has impacted on their daily employment. This is the most severe category of food poisoning and the individual will have required hospital treatment for some time. The claimant is likely to have experienced severe pain and suffering, and has developed complications such as IBS, severe food intolerance, reactive arthritis, anal fissures and possibly incontinence.

£6,850.00 to £13,700.00 – You may have a serious but often short-lived bout of food poisoning, such as Salmonella, E.Coli or Campylobacter, which resolves usually after four weeks but leaves the holidaymaker with some symptoms lasting typically a few years. The individual may suffer from gastric bloating, irregular bowel movements and find they developed intolerance to spicy food.

£2,800.00 to £6,850.00 – This amount could be expected by holidaymakers who make a full recovery from food poisoning within one to two years. The person is likely to have been admitted to a hospital for several days and suffered symptoms including severe stomach cramps, significant changes to bowel habits, lethargy and fatigue.

£650.00 to £2,800.00 – The holidaymaker may have suffered from severe abdominal cramping and watery diarrhoea for a number of days but will have made a complete recovery within a few weeks.

Our expert travel lawyers will advise whether your holiday food poisoning compensation claim is likely to be successful and will explain to you all the possible options available to you to fund your claim, such as our No Win, No Fee arrangement.

Telephone or email Simpson Millar today to discuss making a holiday food poisoning compensation claim against your tour operator.

Popular Egypt Hotels



– TUI Magic Life Kalawy
– Jaz Makadi Aquaviva
– Jaz Makadi Saraya Splash Resort
– Jaz Aquamarine
– Premier Le Reve
– Fort Arabesque Resort and Spa
– Sunrise Garden Beach Resort
– Sunrise Holidays
– Jaz Makadi Oasis Resort & Club
– Meraki Resort
– Sunrise Crystal Bay Resort
– TUI Blue Makadi Gardens
– Sunrise Romance Sahl Hasheesh
– Steigenberger Makadi
– Tropitel Sahl Hasheesh Hotel
– Sol Y Mar Soma Beach
– Mamlouk Palace Resort
– Sunrise Royal Makadi
– Aqua Blu
– Serenity Makadi Beach
– Ali Pasha
– Cleopatra Luxury Makadi Bay
– Old Palace Resort Sahl Hasheesh
– Baron Palace Sahl Hasheesh
– Sinbad Aqua Resort
– Jaz Bluemarine Resort
– Serenity Fun City Resort
– Jaz Casa Del Mar Resort

Sharm El Sheikh

– Coral Sea Waterworld
– Jaz Fanara Resort & Residence
– Iberotel Palace
– TUI Magic Life Sharm El Sheikh
– Reef Oasis Blue Bay Resort and Spa
– Xperienec St. George Homestay
– Jaz Mirabel Beach Hotel
– Jaz Mirabel Park Hotel
– TUI Sensatori Resort Sharm El Sheikh
– Holiday Village Red Sea
– Aqua Blu Sharm Hotel
– Steigenberger Alcazar
– Coral Sea Aqua Club
– Royal Albatros Moderna
– Sunrise Montemare Resort – Grand Select
– Sunrise Diamond Beach Resort
– Coral Sea Holiday Resort

Marsa Alam

– Steigenberger Coraya Beach
– Jaz Lamaya Resort
– Hilton Marsa Alam
– Jaz Dar El Madina
– Jaz Grand Marsa
– Sol Y Mar Reef Marsa
– Akassia Club Calimera
– Sunrise Marina Resort Port Ghalib
– TUI Blue Alaya
– Royal Tulip Beach Resort

First Choice


– TUI Magic Life Kalawy
– Jaz Makadi Aquaviva
– Jaz Makadi Saraya Splash Resort
– Jaz Aquamarine
– Premier Le Reve
– Fort Arabesque Resort and Spa
– Sunrise Garden Beach Resort
– Sunrise Holidays
– Jaz Makadi Oasis Resort & Club
– Meraki Resort
– Sunrise Crystal Bay Resort
– TUI Blue Makadi Gardens
– Sunrise Romance Sahl Hasheesh
– Steigenberger Makadi
– Tropitel Sahl Hasheesh Hotel
– Sol Y Mar Soma Beach
– Mamlouk Palace Resort
– Sunrise Royal Makadi
– Aqua Blu
– Serenity Makadi Beach
– Ali Pasha
– Cleopatra Luxury Makadi Bay
– Old Palace Resort Sahl Hasheesh
– Baron Palace Sahl Hasheesh
– Sinbad Aqua Resort
– Jaz Bluemarine Resort
– Serenity Fun City Resort
– Jaz Casa Del Mar Resort

Sharm El Sheikh

– Coral Sea Waterworld
– Iberotel Palace
– Jaz Fanara Resort & Residence
– TUI Magic Life Sharm El Sheikh
– Reef Oasis Blue Bay Resort and Spa
– Xperienec St. George Homestay
– Jaz Mirabel Beach Hotel
– Jaz Mirabel Park Hotel
– TUI Sensatori Resort Sharm El Sheikh
– Holiday Village Red Sea
– Aqua Blu Sharm Hotel
– Steigenberger Alcazar
– Coral Sea Aqua Club
– Royal Albatros Moderna
– Sunrise Montemare Resort – Grand Select
– Sunrise Diamond Beach Resort
– Coral Sea Holiday Resort

Marsa Alam Holidays

– Steigenberger Coraya Beach
– Jaz Lamaya Resort
– Hilton Marsa Alam
– Jaz Dar El Madina
– Jaz Grand Marsa
– Sol Y Mar Reef Marsa
– Akassia Club Calimera
– Sunrise Marina Resort Port Ghalib
– TUI Blue Alaya
– Royal Tulip Beach Resort

Britons Book Mexican Holidays despite Cyclospora Illness Risk

Tour operator TUI, whose brands include First Choice, RIU, Sensatori and TUI Blue, has revealed it saw a 500% increase in holiday bookings overnight after the government announced its roadmap out of lockdown.

But potential tourist hotspots such as Mexico may continue to carry various non-Covid related health risks, such as cyclospora.

Risks of Contracting Cyclospora Food Poisoning

During summer 2016, 2017 and 2018, Public Health England reported significant outbreaks of sickness caused by the gastric illness bug cyclospora among travellers returning from the Riviera Maya and Cancun regions of Mexico.

Given that the source of these illness outbreaks was never identified, there is the potential for similar food poisoning outbreaks to happen again at all-inclusive hotels in the region.

The hotels being advertised on TUI’s websites include:

  • Akunal Bay Beach and Wellness Resort
  • Azul Beach Resort Riviera Cancun
  • Bahia Principe Grand Coba
  • Bahia Principe Luxury Akumal
  • Bahia Principe Luxury Sian Ka’an
  • Barcelo Maya Grand Resort
  • Barcelo Maya Riviera
  • Catalonia Playa Maroma
  • Catalonia Riviera Maya & Yucatan Beach Resort & Spa
  • Catalonia Royal Tulum
  • El Beso at Ocean Coral & Turquesa
  • El Dorado Casitas Royale, a Spa Resort by Karisma
  • El Dorado Maroma, a Spa Resort by Karisma
  • Excellence Riviera Cancun
  • Family Club at Grand Riviera Princess
  • Generations Riviera Maya by Karisma
  • Grand Palladium Kantenah Resort & Spa
  • Grand Palladium White Sand Resort & Spa
  • Grand Riviera Princess
  • Grand Sirenis Riviera Maya Resort and Spa
  • Hard Rock Hotel Riviera Maya Hacienda
  • Hideaway at Royalton Riviera Cancun
  • Iberostar Selection Paraiso Maya
  • Margaritaville Island Reserve Riviera Cancun
  • Ocean Coral & Turquesa by H10
  • Ocean Maya Royale by H10
  • Ocean Riviera Maya Heaven
  • Platinum Yucatan Princess All Suites & Spa Resort
  • Royalton Riviera Cancun
  • Sandos Caracol Eco Resort and Spa
  • TRS Yucatan Hotel
  • TUI BLUE El Dorado Seaside Suites
  • TUI SENSATORI Riviera Cancun
  • Unico Riviera Maya

We continue to represent hundreds of TUI/First Choice customers who became ill at hotels in Mexico and many of our clients have a confirmed diagnosis of cyclospora.

Contracting this holiday bug often causes severe symptoms, including:

  • Diarrhoea,
  • Vomiting, and
  • Dehydration

In some cases, a person with cyclospora may need hospital treatment.

This inevitably spoils holidays and British travellers should not have been exposed to bug caused by food contaminated with human faeces. Despite this, TUI continues to defend these cases robustly despite the common factor being hotels such as the TUI Sensatori Riviera Cancun; TUI Blue El Dorado Seaside Suites; and the Royalton Riviera.

Advice to Mexico Travellers

Cyclospora isn’t passed from person to person as it’s not a viral infection. Instead, the bug is transmitted through consumption of contaminated food or drink.

Travellers should exercise common sense and maintain excellent food hygiene at all times when visiting Mexico, even if staying in 4/5 star all-inclusive hotels, and always choose freshly prepared food that’s cooked and served piping hot.

You should avoid certain foods such as raspberries, unpeeled fruit, mint and salad items.

But this can be extremely difficult, given that a large percentage of buffet food will contain such items, and cocktails such as Mojitos and Daiquiris have also been implicated in the past.

First Choice customers should not be put off making a claim against their tour operator if they suffer a bout of food poisoning in Mexico.

Claims Handlers acting for TUI often claim that it’s difficult to successfully prove a link between an illness and the hotel without there being evidence of “others similarly afflicted”. But that doesn’t mean there’s nothing you can do to get the justice you deserve.

More information on this parasitic infection can be found on Public Health England’s website.

How Simpson Millar Can Help You

Claiming compensation for sickness on holiday is fraught with difficulty, but our specialist Travel Lawyers are here to help you.

Collectively, our Senior Travel Lawyers have over 100 years of experience dealing with holiday illness claims for both sides, so we have a deep understanding of how tour operators work.

We have recovered millions of pounds for holidaymakers who have suffered sickness through no fault of their own and can guide you through the claims process.

Cyclospora Food Poisoning Claims

We can assist those whose holidays were affected by food poisoning caused by cyclospora or indeed any other bug, such as salmonella or E.coli, on a No Win No Fee basis.

UK travellers should not be exposed to food poisoning at luxury hotels abroad and we believe those that profit from and promote such accommodation should be held accountable.

Call one of our specialist travel lawyers today on 0808 239 1011 for free initial advice.