Month: March 2021

Claiming Compensation for a Cape Verde Holiday Illness

With Covid-19 restrictions easing and the UK vaccination programme well under way, holiday destinations will once again be opening up for UK consumers.

One of the most increasingly popular all-inclusive destinations in recent years has been the Atlantic island of Cape Verde. Situated just off the West Coast of Africa, there are ten islands to explore – with most visitors basing themselves at one of its luxury all-inclusive resorts.

Unfortunately, whilst most holidaymakers will enjoy its sunny beaches and relaxed feel, it is inevitable, based on the experience of Simpson Millar Holiday Claims lawyers, that some will fall ill with symptoms of food poisoning.

Over the past 6 years or so, Simpson Millar’s Holiday Claims lawyers have had success in achieving four and five-figure compensation settlements against the likes of TUI for holidaymakers that have stayed at hotels in Cape Verde and have suffered all kinds of infections, such as gastroenteritis, salmonella and even cholera.

One of our clients was recently awarded £14,000 in compensation for salmonella suffered during a holiday to the Riu Touareg in Boa Vista. Click here to read more about this case.

How Do I Claim Compensation for Cape Verde Illness?

If you have suffered serious gastric illness – the kind that means you cannot leave your hotel room or needing to be close to a toilet the whole time – you ought to seek medical attention. That could be by contacting your doctor in the UK or seeing a local doctor either at the hotel or at a local clinic. You should also report your symptoms to the local tour rep and hotel staff.

It is our experience that tour reps associated with some holiday operators won’t want to give you a copy of the illness complaint report that they complete about your illness.

If that happens, you should absolutely insist on having a copy, even if that means taking a photograph of the image of the report on the rep’s iPad.

You will only really know what bug has caused your illness when you return to the UK and ask your GP for a stool sample. The sample will be sent to a lab who will then test it for germs such as E.coli or dysentery.

Once you have the result, you can contact one of our holiday claims lawyers who can assess whether you have the evidence to make a claim against your tour operator.

Has There Been Food Poisoning at my Cape Verde Hotel?

It’s often helpful to a successful claim for food poisoning if there are other cases involving people that have stayed at the same hotel at the same time.

To determine if there have been any cases of gastric illness at your hotel, there are all kinds of things you can do. Searching TripAdvisor is often a good starting point, although we would also recommend asking fellow UK guests. If, all of a sudden, you see a fellow Brit eating and sunbathing alone, it may well be that they have stomach upset.

If others were ill at the same hotel, it’s possible that Simpson Millar can represent you in a class or group action in which your chances of successfully pursuing a claim will be higher.

For example, we’re currently representing a group of over 200 holidaymakers that suffered food poisoning type illnesses in Mexico.

We can also advise you if we have represented others that have stayed at the same hotel, who have also tested positive for food poisoning bacteria such as campylobacter or salmonella.

Hotels in Cape Verde

Some of the largest hotel chains in the world such as Riu and Melia feature hotels in Cape Verde.

Most all-inclusive hotels in Cape Verde can be found in the resorts of Boa Vista or Sal, and are available through tour operators First Choice and TUI. These include:

Sal

• Hotel Riu Palace Santa Maria
• Riu Cabo Verde
• Riu Fanana
• Melia Llana
• TUI BLUE Cabo Vede
• Sol Dunas Resort
• Odjo D’Agua Hotel
• Hilton Cabo Verde Sal Resort
• Melia Dunas Resort
• Melia Tortuga Beach Resort & Spa
• Robinson Club Cabo Verde
• Hotel Morabeza

Boa Vista

• Riu Karamboa
• Hotel Riu Toureg
• Riu Palace Boavista

How Much Will it Cost to Make a Claim?

Simpson Millar pride ourselves about being upfront about our charges. There are no hidden extras.

We will charge you a success fee limited to 25% of your compensation. So if we win £4,000.00 in compensation, you will receive £3,000.00.

We will also recommend a policy of insurance to cover you from paying the other side’s costs and we do not have to ask you for payment along the way.

The costs of one of the policies we can recommend is £150.00 plus insurance tax – so £168.00 in total. The insurance would only be payable as the end of the claim and if the claim succeeds.

What if I’m Due to Travel and Have Concerns about Illness in Cape Verde?

If you have any health concerns regarding your trip to Cape Verde, whether they be Covid, food safety or something that is particular to your needs such as dietary requirements, we suggest you contact your tour operator and your travel insurer.

Always take out travel insurance when you book your holiday and remember not all policies will cover health or repatriation needs arising out of Covid.

We recommend you visit the Foreign and Commonwealth Office website, and the US CDC website also contains useful information such as Covid alert-levels for Cape Verde. There is information about appropriate vaccinations and how to eat and drink there to avoid getting ill.

Egypt Holidays – The Post-Covid Getaway

Covid has been defeated, you’ve had your vaccine jab and you are finally allowed to leave your home! First thing on the agenda is likely to be booking a holiday abroad.

One of the holiday destinations likely to receive a lot of interest is Egypt and the Red Sea, particularly the areas of Hurghada, Sharm El Sheikh and Marsa Alam. But will Egypt be ready to host tourists again or will a sudden influx of holidaymakers lead to problems with your long-awaited break in the sun? Are people going from one health crisis to another?

Holiday Food Poisoning on a Package Holiday

A common complaint from travellers returning to the UK is that they have suffered with illness whilst they have been away. Quite often the illness is nothing more than a simple case of ‘Travellers’ Diarrhoea’, with symptoms lasting no more than a couple of days.

However, many illness incidents are far more serious. Food poisoning is likely to ruin your holiday and see you suffering with illness symptoms for a number of days or weeks and could potentially lead to future health problems.

Salmonella, Shigella, Campylobacter, Cryptosporidium and E.coli 157 are all horrible pathogenic illnesses that you can suffer with if the hygiene standards are not up to scratch at your hotel.

Am I on a Package Holiday?

If you booked a package holiday with a tour operator such as TUI or First Choice then you are covered under the Package Travel and Linked Travel Arrangements Regulations 2018. That means you’re allowed to pursue a claim against them.

If you booked the holiday yourself, sorting out flights, transfers and accommodation separately, then you will not be covered by the regulations and will find it difficult to make a claim.

How Do I Know if it’s Food Poisoning?

Food poisoning symptoms include profuse diarrhoea, severe abdominal cramps, vomiting, nausea and headaches. In some cases, severe dehydration occurs which may lead to hospitalisation.

The most common type of infection is bacterial holiday food poisoning from Salmonella, Campylobacter or E.coli.

Confirmation of food poisoning is obtained through a stool sample which will reveal the type of food poisoning and the necessary treatment.

If the infection is viral (i.e. a virus is being spread from person to person), then it will be more difficult to hold the hotel responsible and pursue the tour operator.

How Did I Get Food Poisoning on Holiday?

Holiday food poisoning happens as a result of consuming infected food or drink at a hotel which has failed to follow even the most basic hygiene standards and procedures.

To be able to successfully pursue a holiday food poisoning compensation claim against the tour operator, you’ll need to prove:

  • The contaminated food and/or drink was provided by the hotel
  • The food served by the hotel formed part of your package holiday
  • If you have only eaten or drunk within the confines of your hotel during the holiday, then it is more likely that the source of your holiday food poisoning is the food served at the hotel. Other hotel guests may also be suffering from food poisoning too

Hotel has Given Me Holiday Food Poisoning – What Should I Do?

If you fall ill during your hotel stay and believe it’s because of something you ate, you should:

  • Seek medical attention straight away
  • Keep hold of any receipts for treatment and medication
  • Report your food poisoning illness to the tour operator representative and complete a complaint form
  • Report your food poisoning illness to the hotel staff and manager
  • Gather the names and addresses of other holidaymakers suffering from food poisoning at the hotel
  • Take photographs and/or video of hygiene conditions in the hotel
  • On your return home to the UK, visit a doctor if you are still suffering with symptoms of food poisoning

Contact Simpson Millar’s dedicated Travel Team for advice and help

Taking Your Claim for Holiday Food Poisoning Forward

Thousands of holidaymakers each year suffer with food poisoning. Holidays are ruined not through their own fault but because the hotel has been negligent in its preparation and service of food.

You can claim compensation from your tour operator for the food poisoning you contracted on holiday.

Simpson Millar Solicitors has a specialist team of travel lawyers who have years of experience in handling holiday food poisoning claims.

We can provide specialist knowledge of your food poisoning compensation claim and are committed to dealing fully with all aspects of your claim and ensuring you receive the maximum amount of compensation possible for your food poisoning illness.

The Guidelines for compensation amounts for food poisoning are:

£27,450.00 – £37,500.00 – Holidaymakers may suffer food poisoning which has a significant effect on their domestic and social life and has impacted on their daily employment. This is the most severe category of food poisoning and the individual will have required hospital treatment for some time. The claimant is likely to have experienced severe pain and suffering, and has developed complications such as IBS, severe food intolerance, reactive arthritis, anal fissures and possibly incontinence.

£6,850.00 to £13,700.00 – You may have a serious but often short-lived bout of food poisoning, such as Salmonella, E.Coli or Campylobacter, which resolves usually after four weeks but leaves the holidaymaker with some symptoms lasting typically a few years. The individual may suffer from gastric bloating, irregular bowel movements and find they developed intolerance to spicy food.

£2,800.00 to £6,850.00 – This amount could be expected by holidaymakers who make a full recovery from food poisoning within one to two years. The person is likely to have been admitted to a hospital for several days and suffered symptoms including severe stomach cramps, significant changes to bowel habits, lethargy and fatigue.

£650.00 to £2,800.00 – The holidaymaker may have suffered from severe abdominal cramping and watery diarrhoea for a number of days but will have made a complete recovery within a few weeks.

Our expert travel lawyers will advise whether your holiday food poisoning compensation claim is likely to be successful and will explain to you all the possible options available to you to fund your claim, such as our No Win, No Fee arrangement.

Telephone or email Simpson Millar today to discuss making a holiday food poisoning compensation claim against your tour operator.

Popular Egypt Hotels

TUI

Hurghada

– TUI Magic Life Kalawy
– Jaz Makadi Aquaviva
– Jaz Makadi Saraya Splash Resort
– Jaz Aquamarine
– Premier Le Reve
– Fort Arabesque Resort and Spa
– Sunrise Garden Beach Resort
– Sunrise Holidays
– Jaz Makadi Oasis Resort & Club
– Meraki Resort
– Sunrise Crystal Bay Resort
– TUI Blue Makadi Gardens
– Sunrise Romance Sahl Hasheesh
– Steigenberger Makadi
– Tropitel Sahl Hasheesh Hotel
– Sol Y Mar Soma Beach
– Mamlouk Palace Resort
– Sunrise Royal Makadi
– Aqua Blu
– Serenity Makadi Beach
– Ali Pasha
– Cleopatra Luxury Makadi Bay
– Old Palace Resort Sahl Hasheesh
– Baron Palace Sahl Hasheesh
– Sinbad Aqua Resort
– Jaz Bluemarine Resort
– Serenity Fun City Resort
– Jaz Casa Del Mar Resort

Sharm El Sheikh

– Coral Sea Waterworld
– Jaz Fanara Resort & Residence
– Iberotel Palace
– TUI Magic Life Sharm El Sheikh
– Reef Oasis Blue Bay Resort and Spa
– Xperienec St. George Homestay
– Jaz Mirabel Beach Hotel
– Jaz Mirabel Park Hotel
– TUI Sensatori Resort Sharm El Sheikh
– Holiday Village Red Sea
– Aqua Blu Sharm Hotel
– Steigenberger Alcazar
– Coral Sea Aqua Club
– Royal Albatros Moderna
– Sunrise Montemare Resort – Grand Select
– Sunrise Diamond Beach Resort
– Coral Sea Holiday Resort

Marsa Alam

– Steigenberger Coraya Beach
– Jaz Lamaya Resort
– Hilton Marsa Alam
– Jaz Dar El Madina
– Jaz Grand Marsa
– Sol Y Mar Reef Marsa
– Akassia Club Calimera
– Sunrise Marina Resort Port Ghalib
– TUI Blue Alaya
– Royal Tulip Beach Resort

First Choice

Hurghada

– TUI Magic Life Kalawy
– Jaz Makadi Aquaviva
– Jaz Makadi Saraya Splash Resort
– Jaz Aquamarine
– Premier Le Reve
– Fort Arabesque Resort and Spa
– Sunrise Garden Beach Resort
– Sunrise Holidays
– Jaz Makadi Oasis Resort & Club
– Meraki Resort
– Sunrise Crystal Bay Resort
– TUI Blue Makadi Gardens
– Sunrise Romance Sahl Hasheesh
– Steigenberger Makadi
– Tropitel Sahl Hasheesh Hotel
– Sol Y Mar Soma Beach
– Mamlouk Palace Resort
– Sunrise Royal Makadi
– Aqua Blu
– Serenity Makadi Beach
– Ali Pasha
– Cleopatra Luxury Makadi Bay
– Old Palace Resort Sahl Hasheesh
– Baron Palace Sahl Hasheesh
– Sinbad Aqua Resort
– Jaz Bluemarine Resort
– Serenity Fun City Resort
– Jaz Casa Del Mar Resort

Sharm El Sheikh

– Coral Sea Waterworld
– Iberotel Palace
– Jaz Fanara Resort & Residence
– TUI Magic Life Sharm El Sheikh
– Reef Oasis Blue Bay Resort and Spa
– Xperienec St. George Homestay
– Jaz Mirabel Beach Hotel
– Jaz Mirabel Park Hotel
– TUI Sensatori Resort Sharm El Sheikh
– Holiday Village Red Sea
– Aqua Blu Sharm Hotel
– Steigenberger Alcazar
– Coral Sea Aqua Club
– Royal Albatros Moderna
– Sunrise Montemare Resort – Grand Select
– Sunrise Diamond Beach Resort
– Coral Sea Holiday Resort

Marsa Alam Holidays

– Steigenberger Coraya Beach
– Jaz Lamaya Resort
– Hilton Marsa Alam
– Jaz Dar El Madina
– Jaz Grand Marsa
– Sol Y Mar Reef Marsa
– Akassia Club Calimera
– Sunrise Marina Resort Port Ghalib
– TUI Blue Alaya
– Royal Tulip Beach Resort

Britons Book Mexican Holidays despite Cyclospora Illness Risk

Tour operator TUI, whose brands include First Choice, RIU, Sensatori and TUI Blue, has revealed it saw a 500% increase in holiday bookings overnight after the government announced its roadmap out of lockdown.

But potential tourist hotspots such as Mexico may continue to carry various non-Covid related health risks, such as cyclospora.

Risks of Contracting Cyclospora Food Poisoning

During summer 2016, 2017 and 2018, Public Health England reported significant outbreaks of sickness caused by the gastric illness bug cyclospora among travellers returning from the Riviera Maya and Cancun regions of Mexico.

Given that the source of these illness outbreaks was never identified, there is the potential for similar food poisoning outbreaks to happen again at all-inclusive hotels in the region.

The hotels being advertised on TUI’s websites include:

  • Akunal Bay Beach and Wellness Resort
  • Azul Beach Resort Riviera Cancun
  • Bahia Principe Grand Coba
  • Bahia Principe Luxury Akumal
  • Bahia Principe Luxury Sian Ka’an
  • Barcelo Maya Grand Resort
  • Barcelo Maya Riviera
  • Catalonia Playa Maroma
  • Catalonia Riviera Maya & Yucatan Beach Resort & Spa
  • Catalonia Royal Tulum
  • El Beso at Ocean Coral & Turquesa
  • El Dorado Casitas Royale, a Spa Resort by Karisma
  • El Dorado Maroma, a Spa Resort by Karisma
  • Excellence Riviera Cancun
  • Family Club at Grand Riviera Princess
  • Generations Riviera Maya by Karisma
  • Grand Palladium Kantenah Resort & Spa
  • Grand Palladium White Sand Resort & Spa
  • Grand Riviera Princess
  • Grand Sirenis Riviera Maya Resort and Spa
  • Hard Rock Hotel Riviera Maya Hacienda
  • Hideaway at Royalton Riviera Cancun
  • Iberostar Selection Paraiso Maya
  • Margaritaville Island Reserve Riviera Cancun
  • Ocean Coral & Turquesa by H10
  • Ocean Maya Royale by H10
  • Ocean Riviera Maya Heaven
  • Platinum Yucatan Princess All Suites & Spa Resort
  • Royalton Riviera Cancun
  • Sandos Caracol Eco Resort and Spa
  • TRS Yucatan Hotel
  • TUI BLUE El Dorado Seaside Suites
  • TUI SENSATORI Riviera Cancun
  • Unico Riviera Maya

We continue to represent hundreds of TUI/First Choice customers who became ill at hotels in Mexico and many of our clients have a confirmed diagnosis of cyclospora.

Contracting this holiday bug often causes severe symptoms, including:

  • Diarrhoea,
  • Vomiting, and
  • Dehydration

In some cases, a person with cyclospora may need hospital treatment.

This inevitably spoils holidays and British travellers should not have been exposed to bug caused by food contaminated with human faeces. Despite this, TUI continues to defend these cases robustly despite the common factor being hotels such as the TUI Sensatori Riviera Cancun; TUI Blue El Dorado Seaside Suites; and the Royalton Riviera.

Advice to Mexico Travellers

Cyclospora isn’t passed from person to person as it’s not a viral infection. Instead, the bug is transmitted through consumption of contaminated food or drink.

Travellers should exercise common sense and maintain excellent food hygiene at all times when visiting Mexico, even if staying in 4/5 star all-inclusive hotels, and always choose freshly prepared food that’s cooked and served piping hot.

You should avoid certain foods such as raspberries, unpeeled fruit, mint and salad items.

But this can be extremely difficult, given that a large percentage of buffet food will contain such items, and cocktails such as Mojitos and Daiquiris have also been implicated in the past.

First Choice customers should not be put off making a claim against their tour operator if they suffer a bout of food poisoning in Mexico.

Claims Handlers acting for TUI often claim that it’s difficult to successfully prove a link between an illness and the hotel without there being evidence of “others similarly afflicted”. But that doesn’t mean there’s nothing you can do to get the justice you deserve.

More information on this parasitic infection can be found on Public Health England’s website.

How Simpson Millar Can Help You

Claiming compensation for sickness on holiday is fraught with difficulty, but our specialist Travel Lawyers are here to help you.

Collectively, our Senior Travel Lawyers have over 100 years of experience dealing with holiday illness claims for both sides, so we have a deep understanding of how tour operators work.

We have recovered millions of pounds for holidaymakers who have suffered sickness through no fault of their own and can guide you through the claims process.

Cyclospora Food Poisoning Claims

We can assist those whose holidays were affected by food poisoning caused by cyclospora or indeed any other bug, such as salmonella or E.coli, on a No Win No Fee basis.

UK travellers should not be exposed to food poisoning at luxury hotels abroad and we believe those that profit from and promote such accommodation should be held accountable.

Call one of our specialist travel lawyers today on 0808 239 1011 for free initial advice.