Been told to take down your review on Tripadvisor – What to Do?
Here we offer guidance to people when faced with this situation.All too often we are approached by people that have placed a negative review on Tripadvisor and been told to take it down or else face legal action. The people making these threats are usually the owners or operators of the hotels that have faced negative comments.
A typical negative guest review on Tripadvisor may read as follows:
“I have recently returned from the Hotel Hopeless with my family of seven and it was one of the worst hotels I have ever stayed at. There were flies in the restaurant, massive queues for the hotel buffet, the food was served at lukewarm temperatures and on one occasion my chicken was raw in the middle. It is there hardly surprising that at we all came down with bouts of food poisoning or traveller’s diarrhoea which confined us to our hotel room. My advice to everyone is stay well away from the hotel – it is an absolute disgrace.”
A typical private response from the hotel or their representative may be on the lines:
“The comments that you have made about the hotel are slanderous and untrue. You have no evidence to show that the food poisoning came from the hotel or that you did not have it before you arrived. Unless you remove your negative comments, we will be instructing our lawyers to take legal action against you”.
The reality is that such a response is usually designed to threaten you into removing your comments – what they are trying to do is stop people being put off from travelling to their hotel.
Do I have to remove my Negative Comments from Tripadvisor?
The reality is that you should not have to remove your comments if your review is factually accurate. In the sample review above there is nothing wrong with the statements of facts such as saying that you were served with raw chicken if that is true. Likewise, the review states that they suffered from food poisoning or traveller’s diarrhoea which covers the reviewer if he could not be certain their gastric illness was caused by food poisoning.
Where our reviewer may be in a little bit of trouble is where he says the hotel is an “absolute disgrace” as this is personal opinion and more difficult to justify. For safety’s sake, our reviewer may be best advised to remove those comments in response to the hotel manager. When you submit your review, note Tripadvisor ask you to tick a certification box to confirm that your review is genuine.
Whatever you decide to write we advise you to make sure you make sure you read through Tripadvisor’s guidelines for traveller reviews and you are fully aware of their terms and conditions.
Legal Help with Tripadvisor Reviews
Simpson Millar are a UK law firm that specialise in helping people that have suffered from holiday food poisoning or accidents. If you have suffered food poisoning on holiday and are worried about a review you have put on Tripadvisor we suggest you contact one of our travel lawyers for a free telephone consultation to see how we may be able to help you.
If you want to warn customers that there is an illness outbreak at a hotel in Egypt for example, we can give you advice about what to put – we can even put a page up on our own website which we will carefully write.
We can also give you tips on how to claim compensation for holiday food poisoning and explain how we can help you if you wish to instruct us.